FREQUENTLY ASKED QUESTIONS
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
We would be unable to change or cancel an order once it has been placed.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
After your order has been processed, please allow 7-14 days for your order to arrive (varies by location). (However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)
HOW MUCH IS SHIPPING?
Shipping is free on all orders
WHEN WILL MY ORDER BE SHIPPED OUT?
Once you have placed your order, please allow 2-5 days for your order to be shipped out.
RETURNS AND REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.